Tenant Acknowledgements
a) If a tradesperson attends the premises and no fault can be found, then the tenant is liable for the callout charge.
b) If a tradesperson attends the premises and the maintenance/repair is the fault of the tenants, then the tenant is liable for both the callout and repair charge.
c) If an appointment is made with the tenant for a tradesperson to rectify the problem and this appointment is not kept by the tenants, then the tenant is liable for the callout charge.